Privacy Policy

Introduction

Aspect Electrical Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at aspectelectrical.ca or contact us through our enquiry form.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation. By using our website, you consent to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you fill out our contact form, we collect:

• Your full name
• Your phone number
• Your email address
• Your message or enquiry details

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search terms

We do not use cookies for tracking or advertising purposes on this website.

How We Use Your Information

We use the information we collect solely to:

• Respond to your enquiries and quote requests
• Contact you regarding your electrical service needs
• Schedule appointments or follow up on outstanding work
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website uses the following third-party services which may process your data:

Formspree

Our contact form is processed by Formspree (formspree.io). When you submit the form, your name, phone number, email, and message are transmitted to Formspree's servers and forwarded to our email inbox. Formspree's privacy policy is available at formspree.io/privacy.

Cloudflare

Our website is protected by Cloudflare, which provides security, performance, and bot protection services including Cloudflare Turnstile (our CAPTCHA service). Cloudflare may process your IP address and browser information to protect against malicious traffic. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.

Google Fonts

Our website loads fonts from Google Fonts, which may collect your IP address when fonts are requested. Google's privacy policy is available at policies.google.com/privacy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months for business record purposes, after which it is securely deleted.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit.

While we strive to protect your information, no method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to notifying you in the event of a breach that affects your personal data.

Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent to our use of your information at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: